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Frequently Asked Questions
We currently offer services in the following areas: Johannesburg North, East, South, and West. If you are outside these areas, please contact us to discuss how we can accommodate you. Depending on the urgency of your request, we may be able to arrange service in your location. Additional charges may apply for extended travel.
Yes, we bring our own professional ironing equipment to ensure a seamless and high-quality service. However, if you prefer us to use your equipment, we’re happy to accommodate your request. Just let us know your preference during booking!
Schedule an appointment online, via our booking form found on this website, WhatsApp, or by giving us a call—choose a time that suits you.
Monday- Saturday 08h00 – 18h00
Sunday – 08h00 – 14h00
- Standard Rate: R30 per kilogram (minimum of 10kg).
- For laundry below 10kg, a minimum charge of R300 applies.
- Recurring Bookings:
- Weekly Service: R28 per kilogram (minimum of 10kg).
- Bi-Weekly Service: R29 per kilogram (minimum of 10kg).
- Specialty Items:
- Curtains: R40 per kilogram.
- Bed linens and tablecloths: R35 per kilogram.
Why Choose Lady on Wheels?
- Bulk Discount: Get R28/kg for loads exceeding 20kg.
- Referral Program: Refer a friend and earn a free kilogram of ironing or a discount on your next service.
- Loyalty Program: Earn points with every booking and redeem them for discounts or free services.
3 – 4 hours.
Yes, you can reschedule or cancel a booking. Please notify us at least 24 hours in advance to accommodate changes. Late cancellations or rescheduling requests may incur a fee. Contact us directly via phone or email to make adjustments to your booking.
We handle a wide range of garments, including everyday clothing, formal wear, delicate fabrics, and household items like bed linens and curtains. If you have specific items or fabrics you’re unsure about, feel free to reach out to confirm—we’re happy to accommodate your needs wherever possible!
Yes, same-day service is available. To secure a same-day booking, we recommend contacting us as early as possible. Availability is limited, and priority is given on a first-come, first-served basis.
We offer multiple convenient payment options. You can pay via Cash or EFT. Payment is typically made after the service is completed or upon arrival of service.
